LotsStore help

• The key has only three permissions, or four if you use Stripe Tax. It cannot pay out money, change your bank account, or touch your products, customers or subscriptions in Stripe.
• We store the key encrypted and never show it again, not to you, your team or anyone at LotsStore.
• LotsStore never sees card numbers. Shoppers enter them on Stripe's own checkout page.
• Money goes straight to your Stripe balance. LotsStore never holds your money or your shoppers' money.
• You can switch it off at any time: delete the key in Stripe and payments through it stop at once.

1. 1
   Sign in to your Stripe Dashboard. Start in test mode (or a sandbox), so you can try an order without real money.
2. 2
   Open Developers, then API keys (dashboard.stripe.com/apikeys).
3. 3
   Click Create restricted key. If Stripe offers a starting set of permissions, start from none. Name the key LotsStore.
4. 4
   Set these three to Write and leave everything else on None: Checkout Sessions, Charges and Webhook Endpoints. If you'll use Stripe Tax, also set Tax Calculations, Transactions to Write. The table below says what each one is for.
5. 5
   Click Create key and finish Stripe's verification. Copy the key: it starts with rk_test_ in test mode. Stripe shows it only once.

1. 1
   In your dashboard, open your store, then Payments. Set Payment mode to Test mode.
2. 2
   Paste the key into Stripe restricted key, tick Enabled on the Stripe card, and click Save payment settings.
3. 3
   We check the key with Stripe and set up the payment notification for you. In Stripe you will see a webhook described as LotsStore under Developers, then Webhooks. If a permission is missing, we tell you which one to change.

1. 1
   With Customers can order and pay on, place an order on your store and pay with Stripe's test card 4242 4242 4242 4242, any future expiry date and any CVC.
2. 2
   Check that the order shows as paid in Orders. Open the order: before you accept it, Reject order refunds it in full; after you accept it, use Send refund under Refunds for all of it or part of it, or Cancel and refund to cancel the order and refund everything left. Refunds go out within 15 minutes. Check the refund in Stripe.
3. 3
   To go live, repeat the key steps with test mode off (the key starts with rk_live_). On the Payments page, set Payment mode to Live mode, paste the live key and save.

To let Stripe work out the tax on your orders, first open Tax in your Stripe Dashboard and add your business address and the places where you're registered. Then give the LotsStore key the fourth permission above and tick Use Stripe Tax on your store's Taxes page. Stripe charges you for Stripe Tax. You can add the permission later: edit the key in Stripe, you don't need to paste it again. How tax works on your store

Untick Enabled on the Stripe card to stop offering Stripe at checkout. To cut access completely, open Developers, then API keys in Stripe, open the menu next to the LotsStore key and delete it. Orders already paid stay in your Stripe account.

• You never give us your Razorpay password. You sign in on Razorpay's site, and you can see what you approve before you approve it.
• We use the access only to create payments for your orders, check whether they were paid, and make the refunds you approve. It is stored encrypted.
• LotsStore never sees card numbers or UPI PINs. Shoppers pay on Razorpay's own checkout.
• Money settles to your bank on Razorpay's schedule. LotsStore never holds your money or your shoppers' money.
• You can remove LotsStore's access from your Razorpay Dashboard at any time.

1. 1
   In your dashboard, open your store, then Payments. Set Payment mode to Test mode and save.
2. 2
   On the Razorpay card, click Create or connect Razorpay. Razorpay opens.
3. 3
   Sign in to your Razorpay account, or create one. If you do not see a sign-up option, open the link in a private window or sign out of Razorpay first.
4. 4
   Review the access Razorpay shows and approve LotsStore. You come back to your Payments page, and the Razorpay card says Connected.
5. 5
   Tick Enabled, choose whether to review every order or accept paid orders automatically, and click Save payment settings.
6. 6
   In your Razorpay Dashboard, open Account & Settings, then Payment capture, and keep it on automatic capture (Razorpay's default). LotsStore does not capture payments itself. With manual capture, Razorpay returns payments nobody captured to the customer after a few days.

1. 1
   With Customers can order and pay on, place an order on your store and pay with one of Razorpay's test cards.
2. 2
   Check that the order shows as paid in Orders. Open the order: before you accept it, Reject order refunds it in full; after you accept it, use Send refund under Refunds for all of it or part of it, or Cancel and refund to cancel the order and refund everything left. Refunds go out within 15 minutes. Check the refund in Razorpay.
3. 3
   Razorpay activates live payments after it checks your business details (KYC). When your account is activated, set Payment mode to Live mode on the Payments page and connect Razorpay again.

Untick Enabled on the Razorpay card to stop offering Razorpay at checkout. To cut access completely, remove LotsStore from the connected apps in your Razorpay Dashboard. Orders already paid stay in your Razorpay account.

1. 1
   Open your store, then Taxes.
2. 2
   Under Where you're registered, press Add registration for each place where you hold a tax registration, for example United Kingdom VAT, Texas sales tax or India GST (with your GSTIN and state).
3. 3
   Mark one as Home. Your home registration decides the title of your invoices.

If you're not registered anywhere, leave the list empty. Your store then charges no tax and issues receipts.

Under Tax rates, add a rate for each place where you charge tax: a whole country (Germany 19%) or a state or region (California 7.25%). A rate only charges tax where you have a registration. Places without a rate pay no tax.

For the United Kingdom, the EU, Australia, New Zealand, Singapore, the UAE, South Africa, Canada, Malaysia and India, the Taxes page shows the standard rate we last checked, with the date and the source, for example Suggested: 20% (standard rate, checked 28 Oct 2026, source gov.uk). It is only a suggestion: press Use or Add this rate, check it, then save. We never add or change a saved rate. If a suggestion you used changes later, the Taxes page tells you so you can review your rate.

In the United States, add one rate per state where you're registered. LotsStore does not add city or county rates for you. For a local rate, add a ZIP code rate: one ZIP code (78701), a prefix (787*) or a range (78701-78799) with the full rate, state and local together. It replaces the state rate for those ZIP codes, and when several match, the most specific one is used.

For a place where you sell but charge no tax, you can add a rate with the treatment Export, no tax or Not collected here, so your records say why.

Every product uses Standard until you choose another category. Add categories such as Food or Books under Tax categories, then set what each one pays in each country under Tax rates. Choose a product's category on its page, under Tax category, or for many products at once: tick them in the product list, choose the category and press Set tax. A single variant can have its own category.

Prices on your store show incl. VAT, incl. GST or incl. tax when your prices include tax, and + tax when tax is added at checkout. A store that is not registered anywhere shows no label.

India stores can keep an HSN or SAC code and a GST rate on each category.

• My prices include tax: shoppers pay the price they see. The tax inside it follows their country, and a country without tax pays the same price.
• Without it, tax is added at checkout after the shopper enters their address.
• Shipping can be taxed the same way as the items in the order, at one rate of its own, or not at all. A rate can also say Tax shipping here off for one state or country.
• Tax is rounded half up, once for each tax rate on an order, or on each line if you choose that.

Orders in your own state show CGST and SGST; orders to other states show IGST. Orders shipped outside India charge IGST unless you choose Exports under LUT (no IGST). Composition and unregistered stores charge no GST and issue a bill of supply.

Each order gets one document when you accept it, titled for your home registration: for example a VAT invoice in the United Kingdom, a tax invoice in India or Australia, an invoice in the EU or Canada, and a receipt in the United States or when you're not registered. Numbers run in order without gaps, for example INV/26-27/000001 or RCPT/2026/000001. Documents already issued never change.

The Taxes page shows the title and number your next document will have.

If you take payments with your own Stripe account, you can switch on Use Stripe Tax on the Taxes page. Stripe then works out the tax for each shopper's address, including city and county rates in the US, using the registrations you add in your own Stripe account. It does this for every order, whatever the shopper pays with, so the total never changes when they pick another way to pay. Each sale and refund is recorded in your Stripe Tax reports. Stripe charges you for Stripe Tax on your Stripe bill.

1. 1
   In your Stripe Dashboard, open Tax. Add your business address and each place where you're registered. Stripe only charges tax where you've added a registration in Stripe.
2. 2
   Open Developers, then API keys, edit your LotsStore key and set Tax Calculations, Transactions to Write.
3. 3
   On the Taxes page, tick Use Stripe Tax and save. LotsStore asks Stripe for one test calculation first and tells you what to fix if it doesn't work.

When prices include tax, the shopper still pays the price they see; only the tax inside it follows their address. If Stripe can't answer, checkout asks the shopper to try again in a minute and no order is placed. You can choose Use my own rates if Stripe Tax is unavailable instead; those orders show Tax from: your rates (Stripe Tax was unavailable). If your Stripe connection is removed, checkout uses your own rates.

• It calculates and shows tax from your own registrations and rates, or from Stripe Tax when you switch it on, and keeps a record of the tax on each order.
• It suggests standard rates for some countries, with the date we checked them and the source, but never saves or updates a rate for you. It does not check tax numbers, decide where you must register, or file returns.
• Check your rates with your tax office or adviser before you start selling, and again when rates change.

A zone is a group of addresses. Give it a name and any of: countries (IN, US, GB), state or region codes (TN, CA), and postcode rules. Leave a box empty to match everything.

• One postcode: 600001
• Postcodes that start the same: 600*
• A range of number postcodes: 600001-600099
• Several rules: separate them with commas. Excluded postcodes takes the same rules for places inside the zone you don't deliver to.

When an address fits more than one zone, only the zone higher in your list is used. Put small zones (one city) above big ones (the whole country) with the arrow buttons. A method with no zone is offered to every address.

Each method has a name, a zone and a type:

• Fixed price: the same price for every order.
• Free delivery: always free.
• Price by weight: a price for each weight band, for example up to 1 kg 40, up to 5 kg 90, above that 200.
• Price by order value: a price for each band of the items total, for example up to 500 a price of 70, up to 2,000 a price of 30.
• Local pickup: the shopper collects the order from you. See section 5.

In a band table, each band runs from the end of the band before it up to its own amount. Leave the last band's upper amount empty to cover everything above it. An order above the last band does not see that method.

Free above makes a method free once the items total reaches that amount. You can also limit a method to an order value or weight range: outside it, the method is not shown. Checkout lists methods in your order and picks the cheapest for the shopper, who can choose another.

Weight decides the price band and any weight limits. Set each product's weight in grams on the product page, under Shipping and customs. A variant with its own weight uses that. A product with no weight uses the Fallback product weight on the Shipping page (500 g until you change it). The order's weight is the weight of each item times its quantity, added up.

For something heavy or bulky, add a Heavy item charge on its product page. It is added to every delivery option for each one ordered, even free delivery, so it still covers your cost. It is not added to pickup.

A handling fee is one amount per order, for packing or materials. It is added to paid delivery options. It is not added to pickup, to a free delivery method, or when an order is over a method's free above amount.

The price a shopper sees for a delivery option is the method's price plus the handling fee and any heavy item charges.

Pickup is offered to every shopper and needs no delivery address: a name, phone number and email are enough. Add Pickup instructions, for example your address, opening hours and what to bring. Shoppers see them when they choose pickup. Pickup is always free.

Under Ready for pickup after, set how many working days after processing the order is ready. The shopper sees, for example, Ready for pickup from Fri 30 Oct.

Each option at checkout shows a date, for example Arrives Tue 4 Nov to Fri 7 Nov. Four settings decide it:

• Processing days (default 1): working days you need to pack an order before it ships. 0 means it ships the same day.
• Order cut-off time (default 16:00): orders placed after this time count from the next working day.
• Working days (default Monday to Saturday): the days you pack and couriers deliver. Other days are skipped.
• Time zone: the cut-off time and dates use it. It starts as your country's time zone.

Then each method's Delivery time, for example 2 to 4, is counted in working days after the order ships. A method with no delivery time shows no date.

For example, with the defaults: an order placed on Thursday at 10:00 counts from Thursday and ships on Friday. With a delivery time of 2 to 4 working days it arrives Monday to Wednesday, because Sunday is skipped. The same order placed at 17:00 counts from Friday, ships on Saturday and arrives Tuesday to Thursday.

The date is saved on the order. Once you mark the order shipped, the date is worked out again from the day it shipped.

Open the order from Orders. After you accept it, the order page shows one step at a time:

1. 1
   Start processing when you begin work on the order.
2. 2
   Pack and create fulfillment when it is packed. You can add a packing note.
3. 3
   Mark shipped when the courier has it. Enter the courier and the tracking number. A tracking link is optional.
4. 4
   Mark delivered when it has arrived.

Steps go forward only: a shipped order cannot go back to packed, and an order cannot be delivered before it is shipped. You can cancel an order until it ships. The same rules apply when you or an AI assistant changes an order.

You don't have to wait for every delivery. Mark as delivered after (default 7 days) marks a shipped order delivered that many days after you shipped it, unless it is already delivered. Set it to 0 to turn this off. The shopper can also press I received my order on their order page, and you can still mark it delivered yourself.

• At checkout, the delivery options appear as soon as their address is complete, each with its price and date. The cheapest is chosen for them. If nothing fits their address, checkout says so.
• Their order page shows each step with its date and time, the delivery date, and the courier, tracking number and link once you ship.
• Emails at each step link to that order page. The confirmed and shipped emails include the delivery date, and the shipped email names the courier and tracking number.
• Signed-in shoppers see the same on their account's order pages.

• It works out which delivery options each order gets, their prices and dates, from your settings, and keeps them on the order.
• It does not book couriers, print labels or follow parcels for you. You send each order with the courier you choose and add the tracking number.
• Delivery dates are estimates from your own settings. Keep your processing days and delivery times honest so the dates hold.